Commitment to our Clients
Our commitment of providing world-class service to our clients is our highest priority. From tour conception and marketing strategies through tour implementation and program evaluation, we partner with our clients to make sure they are included at every level of a trip and ensure that their expectations are always exceeded.
We prefer to design itineraries that will be hosted only by one alumni group or institution, for ideally no more than 30 travelers, so that we may focus on catering directly to the specific interests of the group and the individual needs of every traveler.
Because of our extensive staffing resources, we also guarantee tour managers that are fellow representatives of the alumni groups they are leading (for example, tour managers on an Association of Yale Alumni trip will be staffed by experienced tour leaders who are also fellow Yale alums). This creates a unique and special community where guest speakers, tour managers, and travelers alike are all already bonded by similar ties.